It was just an ordinary afternoon. Avoiding laundry. Dishes. And the vacuum cleaner. Eating a carrot to neutralize the damage of a lunch high in cholesterol and, believe it or not, for the taste.
My phone rang even as I’d begun writing my daily blog post. -The City. “Perhaps it is my friend who works in the water district”, I thought hopefully.
It wasn’t.
It was The City’s water billing department informing me that the mail, which hadn’t been checked for a few weeks, contained a letter captioned “make checks payable to”.
A letter I did not receive; and therefore, a letter I did not respond to.
Wrong move. I recalled the last wrong move approximately 6 months ago.
I made my way to the drawer, the one where I keep the folder, the one I use for these kinds of situations.
I dialed the number on the page. And waited…
For the automated insanity to begin!
———————LEVEL 1———————
A woman’s voice, -“Press one to continue in English. Para continuar en Español oprima dos.”
“I shouldn’t have to press one to continue in English”, my mind reasoned.
“America’s been continuing in English ever since half my ancestors put up their German for the sake of unity.
“One.
Now what?”
“Please enter your eight digit account number followed by the pound sign.”
“OK, I remember this.
Pound sign. What, are we British now?
Make up your mind.”
My fingers pressed in the numbers
“You have dialed…”, her voice, tinged with the sound of nervous tension characteristic of government employees, droning out their monotonous duties for the sake of safety and structure in a world of me’s that doesn’t care.
Only,
Instead of reading the numbers right, she repeated one of them. Three extra times!!!
“Press one to submit. Press two to re-enter your account number.”
“Huh? ? Must’ve been a glitch.”, I resumed my task, pressing one for submit. -Wrong move.
“The number you entered is not correct. Press two to re-enter.”
“OK. I’ll just do it again.”
Same thing.
I decided, the third time, to eliminate the three zero’s I had started with in hopes that it would balance out with the three extra zero’s she had added last time. To my amazement, this time, she refrained from mentioning any of the overzealous zero’s.
“This is getting ridiculous!”, I thought.
Far from it! The ridiculousness was just beginning…
By attempt number nine I had entered my account number various ways. At times eliminating several numbers from my account, as I observed she occasionally threw in a few extra non-zero numbers as well. It seemed every logical conclusion I might draw from this experience produced nothing more than a mockery of the order I commanded with my pointer finger. -“I’m a political science major”, I thought. “Why must the government deal most harshly with it’s own kind! Have they no mercy, no respect for my endeavors to be a good citizen?” (At this point I was exaggerating; I am a mediocre member of the public at best)
“Let’s try it again!”
I realized at this point that a bit of broken skin remained from a callous well on its way to Nirvana. It may have sent just enough electrical current to cause the device to misread.
I quickly switched to my metrosexually immaculate pinky, which I rarely use for anything these days given my newly intellectual occupation.
Still incorrect, but better. This time I was only one number off!
I sucked cold air through my bared teeth as I watched the automated train roll on without me once again.
“Ok, this is it. I NEED it this time!”
Sure enough, my determination had paid off.
———————LEVEL 2———————
“Please enter the 5 digit area code of your billing address.”
“Area code. Area code… well, I moved. I think I changed my billing address. But obviously The City doesn’t know that, or they’d have sent it here. In the numbers went! Graceful and true. Where the mighty index failed, the humble pinky charged on!
Noooo! Again. Defeat. Followed by two more skirmishes and a return to LEVEL 1.
TIME PASSED…
———————LEVEL 3———————
About 40 minutes after I’d begun the “simple” process of paying a bill over the phone (The Government, save certain branches of the military, prefers to exist years behind civilization), I finally managed to get to the part where I entered my payment information. “This is gonna be fun. Now for the credit card, expiration date, and cvc numbers! If I pass this, I’ll let myself not vacuum tonight…”
I listened as she read back my numbers with the gradually forming smile of a lottery winner, as he hears them say what his frontal cortex longs to hear.
I’m glad to say that as I finish writing this text I walk a dog. Birds chirp, the sun sets and, as I promised myself, the vacuum remains in it’s closet, a golden fleece for another day.
But why are dogs always so eager to tug the leash when I need both arms to open the doggie bag?
-Windword